Wells Maine Motel Cancellation Policy

Cancellation Policy


If you have any questions about these policies please call or write:
Telephone: 207-646-2159
Email: info@carriagehousemotelmaine.com


Please carefully read our cancellation policy. To ensure fair and consistent treatment of all guests our staff have been instructed to follow this cancellation policy without exception. To prevent any misunderstanding, it is important to note that this cancellation policy only applies to guests that book directly with us via https://mainecarriagehouse.com or https://carriagehouse.me.

Any reservation cancelled Fifteen (15) calendar days or more prior to the 3:00 p.m. EST scheduled arrival date will receive a full refund. With the uncertainty of travel, and the ever-changing world we live in, we recommend all guests consider the “Worry-Free Booking Add On” to protect you and your family from the unpredictable.

Unfortunately, if you made your reservation on any other website (third party online travel agents, etc.) your reservation is “100% Pre-Paid” and “non-refundable”.


We provide a 100% reimbursement of your booking total minus our Worry-Free Booking Travel Protection fee if an unforeseen illness or health condition should occur up to 14 days prior to Your Arrival date or during Your Stay that prevents You from Attending or completing Your Booking. In addition, you have up to 30 days after Your

departure date to apply for Your reimbursement. Evidence such as a doctor’s note of the illness or health condition is required for Your reimbursement.
Worry-Free BookingsTM is not an insurance policy. It is an extension of Our standard Terms & Conditions of sale and trade. You purchase an upgrade to Our standard policies to include the following defined circumstances as outlined at https://worryfreebookings.com/Terms-and-Conditions.html


We occasionally offer special packages or last-minute promotions that may be labeled as a “Non-Refundable” Rate. If a rate or promotion is nonrefundable it will always be clearly marked as such. If you are ever unsure, please reach out via chat, text, email, or phone for confirmation. Guest who adds on the WORRY-FREE BOOKINGSTM options may be eligible for reimbursement for covered events.


Any reservation made through a third-party company such as Expedia.com, Booking.com or any of their affiliated websites are considered “100% Pre-Paid” and “NONREFUNDABLE” with full and final payment due at time of booking. If you made the choice to book your reservations through a third-party website (there is hundreds of them out there), you are the customer/guest of that company or website and any issues with your reservations must be handled through them. Unfortunately, when a reservation comes in through a third-party online travel website, we are very limited in our options and ability to assist you. Again, you will always receive the best available price and excellent customer service by making you reservations securely online at https://carriagehousemotelmaine.com


Any guest that decides to leave early, for any reason, will not be entitled to a refund or reimbursement for unused nights. Guest who has purchased Worry-Free BookingsTM add-on may be eligible for reimbursement if the early departure was the result of a covered event.


In case of a “no-show”, the total price of the reservation will be charged and is non- refundable. The only exception being guests that purchased the Worry-Free BookingsTM add-on at the time of booking and have an eligible claim.


When booking, keep maximum occupancy rules in mind and do not exceed two people max for rooms with a single bed, four people max for rooms with a single bed and sleeper sofa, and four people max for rooms with two beds. A couple of our units can sleep up to 6 and are marked as such on the booking page. Please indicate the appropriate number of adults and children 18 and under when making your reservation.

© 2023 by Carriage House Motel Cottages and Suites, LLC and Maine Hospitality Management LLC. All Rights Reserved.






Wells Maine Motel Reservations


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